Explore the SatisFactory APIs
Welcome to SatisFactory's Developer Hub, the official hub for all the resources you need to integrate and build with our public API. Our hub provides information about the SatisFactory API's capabilities, how to get started using the API, comprehensive endpoint documentation, and easy-to-follow guides to help you harness the full potential of our services. Whether you're just getting started or scaling up, our hub is designed to streamline your development process and enhance your applications.
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Calculation
| API | Description |
|---|---|
| Get calculated results | Gives caculated results of an key indicator or an attribute. |
Contacts
| API | Description |
|---|---|
| Import or update a contact in Feedback | This call will import or update a contact. If the combo "customer_id" and "experience_id" is unique, the contact will be created. If the combo already exists, the contact will be updated. |
| Get contacts | Retrieve the information of the contacts by pulling up to 100 contacts through a filter and search system. The contacts will also include respondents. You can then integrate the repsonses into your IT system. |
| Push contact to SatisFactory ETL | This call will push a set of data into SatisFactory ETL in order to be processed, published into Feedback and sometimes sent by email, SMS...etc |
| Delete a contact | Delete a specific contact by experience_id. With this call, you can delete contacts as well as respondents. |
Interaction
| API | Description |
|---|---|
| Add an interaction to a Feedback | Create an interaction : comment, email or phone interaction between the user and the end-customer. |
| Add an interaction to a Feedback (social network) | Create an social network interaction. |
KPI and Attributes
| API | Description |
|---|---|
| Get KPI and attributes information | Get KPI and attributes information (id, translation, associated semantic...) |
Report
| API | Description |
|---|---|
| Notify user of a new report | Notify user(s) that a specific report is available. |
Respondents
| API | Description |
|---|---|
| Get details of respondent by experience_id | Retrieve the information of the experience specified in the parameter. You can then integrate the responses into your IT system. |
| Get details of respondents by search | Retrieve the information of the experiences by pulling up to 100 respondents through a filter and search system. You can then integrate the responses into your IT system. |
| Import or update a respondent | This call will import or update a respondent. If the combo "customer_id" and "experience_id" is unique, the respondent will be created. If the combo already exists, the respondent will be updated. |
| Delete a respondent | Delete a specific experience by experience_id |
Semantic
| API | Description |
|---|---|
| Add semantic codification | API entrypoint to insert semantic codifications |
Users
| API | Description |
|---|---|
| Get the list of users | API entrypoint to get the list of Feedback users |
| Add users | Create user(s) by pushing necessary login information through this call. |
| Delete a user | Delete one user at a time using its ID. You can retrieve this ID from the GET endpoint. |
