# Explore the SatisFactory APIs
Welcome to SatisFactory's Developer Hub, the official hub for all the resources you need to integrate and build with our public API. Our hub provides information about the SatisFactory API's capabilities, how to get started using the API, comprehensive endpoint documentation, and easy-to-follow guides to help you harness the full potential of our services. Whether you're just getting started or scaling up, our hub is designed to streamline your development process and enhance your applications. Start creating with Vanta today and unlock new possibilities for your projects! ## Alerts

API	Description
Get information related to an alert	Retrieve information about the configured alerts with the matching alert ID.

## Calculation

API	Description
Get calculated results	Retrieve caculated results of a Feedback element (key indicator or attribute).

## Contacts

API	Description
Import or update a contact in Feedback	Import a new respondent or update informations about an existing respondent. A respondent is identified by the combination of an customer_id + experience_id. If the combination customer_id + experience_id is unique, a new respondent will be created. If the combination already exists, the request will update informations about the respondent associated with that combination.
Get contacts	Retrieve information about the contacts stored on the platform. You can pull up to 100 contacts in a single call and you can also look for contacts that have specific characteristics through a filter system. The response can then be intergrated into your IT system.
Push contact to SatisFactory ETL	Use this API to upload raw data to SatisFactory ETL. The uploaded data will then be processed and used to create assets to be published on the plateform or sent by email, SMS, etc.
Delete a contact	Delete a specific contact using the experience_id of the contact. This API can also be used to delete a respondent.

## Interaction

API	Description
Add an interaction to a Feedback	Create an interaction : comment, email or phone interaction between the user and the end-customer.
Add an interaction to a Feedback (social network)	Create an interaction for a social network comment. You need to provide the experience_id of the experience the feedback belongs to.

## KPI and Attributes

API	Description
Get KPI and attributes information	Retrieve information about attributes and KPI including their ID, translation, and associated semantics.

## Report

API	Description
Notify user of a new report	Notify user(s) that a specific report is available. You must first generate the document and have it available through an HTML call

## Respondents

API	Description
Get details of respondent by experience_id	Retrieve information about a specific experience using its experience_id. The response can then be integrated into your IT system.
Get details of respondents by search	Retrieve records of the experiences stored on the platform. You can pull up to 100 experiences in a single call. The response can then be intergrated into your IT system.
Import or update a respondent	Import a new respondent or update informations about an existing respondent. A respondent is identified by the combination of an customer_id + experience_id. If the combination customer_id + experience_id is unique, a new respondent will be created. If the combination already exists, the request will update informations about the respondent associated with that combination.
Delete a respondent	Delete a specific respondent using the experience_id of the respondent. This API can also be used to delete a contact.

## Semantic

API	Description
Add semantic codification	API entrypoint to insert semantic codifications. Assign a tonality (positive, negative, or neutral) to the comment of an experience identified by its experience_id. Each comment can be linked to one or more keywords (the semantics), and each keyword can have a positive, negative, or neutral tonality.

## Users

API	Description
Get the list of users	Retrieve information about all the users of the platform. Each call returns at most 50 users.
Add users	Create new users or update information about existing users.
Delete a user	Delete a specific user using his ID. The ID can be found in the id field of this API call.